Booking terms

Last updated: [DATE]

These terms apply to stays booked directly on this website. Stays booked through Airbnb or another booking site follow that site's terms and the cancellation policy shown on the listing.

Who you are booking with

[BUSINESS LEGAL NAME], trading as The 1300 Collection, hosted by Stella. Address: [BUSINESS ADDRESS]. Contact: [CONTACT EMAIL]. [Each house is registered as tourist accommodation, and its registration number is shown in the footer of our home page. Keep this sentence only once all the registrations are done.]

Booking and payment

• A booking is confirmed when you receive our confirmation email after paying.
• You pay by card on the booking page. Payments are handled by our payment provider, Stripe, and we never see your card number.
• [CHOOSE ONE: You pay the full amount when you book. / You pay [PERCENT]% when you book and the rest [NUMBER] days before arrival.]
• The price shown at checkout includes [WHAT IS INCLUDED, for example cleaning and linen]. [TAXES: say whether VAT or any other tax is included.]

Cancellation

[CHOOSE ONE POLICY AND DELETE THE OTHERS. Examples to adapt:]

• [Flexible: free cancellation up to [NUMBER] days before arrival; after that, the first night is not refunded.]
• [Moderate: free cancellation up to [NUMBER] days before arrival; between [NUMBER] and [NUMBER] days, [PERCENT]% is refunded; after that, no refund.]
• [Strict: [PERCENT]% refunded up to [NUMBER] days before arrival; no refund after that.]

To change dates, write to us as early as you can. We will do our best to help, but a change depends on availability.

Security deposit

[CHOOSE: We take a security deposit of [AMOUNT] euros / We do not take a security deposit.] [If taken: it is released within [NUMBER] days after check-out, unless there is damage or a missing item. We will tell you what we found and the cost before keeping any part of it.]

Check-in, check-out and who may stay

• Check-in from [TIME]. Check-out by [TIME]. [Self check-in details are sent before arrival.]
• Only the guests named in the booking may stay. The maximum number of guests is shown on each house's booking page.

House rules

• Quiet hours: [FROM] to [TO]. No parties or events.
• Smoking: [RULE]. Pets: [RULE].
• [If a noise monitor is installed: This house has a noise monitor that measures sound level only. It does not record audio.]
• Please treat the house and the village with respect. We may ask guests to leave if the rules are seriously broken, without a refund.

Damage and responsibility

Guests are responsible for damage they or their visitors cause. We are not responsible for loss of personal belongings, or for events outside our control such as power cuts, road closures or snow. [ADVISER: check wording.]

Complaints and governing law

If something is wrong during your stay, tell us straight away so we can fix it. These terms are governed by the laws of Cyprus. [ADVISER: check consumer-rights wording.]

Your data

See our privacy notice.

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